Customer Support

Vulcan service to match top-of-the-line products

Vulcan is committed to top quality and optimum durability in furnace manufacturing. In order to ensure the realization of this goal, Vulcan not only provides first-class furnace products, but also provides customers with very complete services.
Vulcan has an experienced customer service team that can provide customers with high-quality professional services. Whether you are an ordinary user who has no knowledge of the equipment, or a professional factory technician, Vulcan’s service team will meet your service requirements to ensure that your furnace is successfully commissioned and can maintain normal operation. Vulcan’s service team can provide spare parts, product repairs, routine maintenance, safety inspections, temperature uniformity measurements, equipment upgrades and other services.

●  Vulcan is the VIP of several large international freight companies, and can quickly and accurately deliver goods to designated locations in most parts of the world
●  Vulcan Furnace Industry can provide customers with training on system functions and operations
●  Even if you are far away, we have a professional remote service team that can provide multilingual fast service by phone and video
●  Vulcan has a large number of standard spare parts, which can quickly respond to customer spare parts needs and ensure continuous operation of the furnace
●  Vulcan has a professional order registration system, even if it is an order for many years or non-standard accessories, it can quickly query the customer’s historical products, and quickly produce and deliver
●  Experienced customer service team, can repair your electric furnace/kiln quickly.
●  Vulcan Furnaces offers regular preventive maintenance recommendations to ensure your furnace will last
●  Vulcan’s service team has completed the installation, commissioning and maintenance of large and complex furnaces for many times, and has rich experience
●  Vulcan can provide upgrading, refurbishment and maintenance of electric furnaces

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